1. Delivery area: Our delivery service covers most areas worldwide. Please enter your delivery address during the checkout process, and the system will automatically detect whether it supports delivery to the area.

2. Shipping calculation: The shipping cost will be calculated based on your delivery address, order weight, and selected delivery service. We will provide detailed shipping information before checkout.

3. Delivery time: The estimated delivery time will be displayed during checkout, depending on your geographical location and the selected delivery service. We will strive to ensure that your order is delivered on time.

4. Tracking order: Once your order is shipped, we will provide a tracking number. You can track your package through our website or the website of the cooperating courier company.

5. Signature: Most packages require signature confirmation from you or a designated adult upon delivery. Please ensure that someone can receive the package when it is delivered.

6. Package not received: If you are still waiting to receive the package within the expected delivery time, please check your tracking information to see any updates. Then, please contact our customer service team, and we will help you locate the package.

7. Damaged or lost packages: If the package you receive is damaged or lost during transportation, please notify us immediately after signing. We will investigate the situation and provide appropriate solutions.

8. International delivery: Additional customs clearance time and fees may be involved for international orders. Please ensure that you provide accurate import information to avoid delays.

9. Special requests: If you have special delivery requirements, such as specifying a delivery time or location, please note them when placing an order. We will do our best to meet your requirements, but we cannot guarantee that all special requests can be met.

10. Contact us: If you have any questions or need help with the delivery process, please get in touch with us at the following methods:
Email:service@rongshop.com
We will wholeheartedly support you to ensure your delivery experience is as pleasant as possible.